We place high demands on the quality of our products and manufacture them using the latest technologies.

We value your trust and do our best to make sure you enjoy your shopping experience, which is why making returns to Coral Club is easy.

If for some reason the goods do not suit you, you can refuse them at any time before the transfer of the order to the courier company for shipment, and after the transfer within 14 days.

You can return products, provided that they have not been used, their packaging is intact, and they are still in their original condition.

You can exchange purchased goods for the same product or for another with an identical value or higher. In the second case, you pay the difference in the cost of the goods.

If you do not wish to replace one item with another, you will receive your money back (excluding shipping costs) within 10 days.

The company reserves the right to refuse to return goods if the packaging of is damaged, with the exception of goods that were damaged during transportation due to the fault of the Seller.

If the item was purchased during a promotion, then the return reflects this value.

The refund period is no more than 10 days from the moment the seller receives a written application and returns the goods.

The Buyer pays for the return shipping of goods of inadequate quality, but after receiving it, the company will reimburse these costs to the Buyer’s Coral Wallet.

To request a return, send a return form to info@coral-club.com or contact us by phone.

Be sure to include your name, surname, club number, order number, and reason for return - this will speed up the processing of your request. After your request, the customer service manager will help you return the order in the most convenient way for you.

COURIER SERVICE "SMARTPOST"

The order is delivered to a postal machine or post office.

Delivery is carried out daily on weekdays. If the payment for the order is received after 13:00, it is transferred to the courier service the next day.

Delivery cost to the parcel machine:

The parcel will be delivered to the parcel machine of your choice. You will receive an SMS notification of the arrival of the parcel at the machine. The parcel can be picked up any day within 24 hours.

Cost of delivery:

• 5 EUR (order amount less than 200 EUR);
• Free (order amount over 200 EUR).

Delivery time is 3-5 working days.

Delivery cost to the post office:

The package will be delivered to the post office of your choice. You will receive an SMS notification of the arrival of the parcel at the post office. The parcel can be picked up during the opening hours of the post office.

Cost of delivery:

• 7 EUR (order amount less than 200 EUR);
• Free (order amount over 200 EUR).

Delivery time is 3-5 working days.

After paying for the order, you will receive a confirmation letter from the courier service, it must contain the track number of the order, which you should enter it in the parcel tracking field on the website.

Change the delivery date and address within your locality by calling your local SMARTPOST office. You can find the address of the nearest SMARTPOST branch and its contacts on the website.

Changing the delivery country selection on the Coral Club website

If you are authorized:

1. Click "Other countries" to select a delivery country that is not on the list
   

   

2. A complete list of available countries, grouped by continent, will open. Select the desired country from the list and go to its website
   

   

3. The website language will be selected automatically
4. Log in to the website again

If you are not authorized:

1. Click "Other countries" to select a different delivery country
   

   

2. You will be redirected to the Coral Club Global website. It is always in English
3. Click on the text "YOU ARE ON OUR GLOBAL SITE | SELECT A MARKET SITE" next to the company logo
   

   

4. A complete list of available countries will be opened and grouped by continent. Select the desired country from the list and go to its website
   

   

5. The site language will be selected automaticall.

It is an international delivery service of Coral Club which helps to deliver orders from Germany to almost any country. If you didn’t find the product on the website of your region you can make a purchase using Global Delivery.

In the upper right corner choose “Global Delivery”, country of delivery and website language. Then press the “Save” button to go to a new page.

Then proceed as usual: find the product and add it to cart.

You can edit your order in the cart before the moment of making an order. After pressing the “Make an order” button you won’t be able to change data.

Order payment on the Global Delivery website is made in EUR according to exchange rate of your bank on the day of payment.

You can find detailed information about methods of payment in the «Order payment» section on the website global.coral.club.
Don’t forget to choose the region of delivery in the upper right corner.

To cancel your order:

• — log in to your profile on the website using your username and password;
• — go to “My orders” section —> “Order history”;
• — find the necessary order and click on it to open the detailed information;
• — press the “Cancel” button.

We ask to pay attention while making orders to avoid extra charges.

Keep in mind that some countries have their own rules of customs import and limitations of weight and cost of parcel.

You can learn more about current courier services, delivery terms and customs information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

After the payment you will receive a confirmation email from the courier company chosen during making your order.

The email should contain the order tracking number — enter it in the parcel tracking field on the website of the courier company.

You can find more detailed information in the «Ways of delivery» section on the website global.coral.club.

Don’t forget to choose the region of delivery in the upper right corner.

You can return the product which hasn’t been used, is in saleable condition and has consumer properties.

In case of refund you choose one of options:

• — exchange the product for the same, another with the same price or another with a higher price, paying the price difference;
• — receive the money within 14 days excluding shipping costs.

If the product was purchased during a promo, the refund is made together with the gift.

Please note: we may refuse to refund the product if its packaging is damaged. The exception is products that were damaged during transportation due to the company fault.

For all questions regarding the products refund, please contact by phone +4961136007328 or using the feedback form on the website global.coral.club.

Payment by credit/debit card through Walletto payment service.

Visa and Mastercard bank cards are accepted for payment.

Payment order:

• To pay for the order, select the field “Payment by credit card”.
• Go to the payment page, enter your bank card details (card number, expiration date, CVV, name and surname of the cardholder) and click "Pay".
• After entering the card details, the system will ask for the security code required to confirm your payment. After entering your card details, you will be redirected to your bank's page. Select the identification method, log in to the Internet bank and confirm the purchase.

Choose card payment when placing your order and tick the box agreeing to the company's terms. Then click "Proceed to Payment" and on the next page, click "Pay with Google Pay or Apple Pay."

PaySera payment system. Choose a method convenient for you: online via Internet banking, bank transfer, payment at terminals, etc.

Depending on your bank, the payment can take up to 10 minutes

Internet Banking:

• Select the payment method "Internet banking" when placing an order.
• On the page that opens, click on the "Pay" button.
• Check the order and the payment amount, enter the e-mail address where the message with payment information will be sent and click "Continue".
• Select your bank and make payment.

You can pay for up to 20% of your order with bonuses.

If your bonus account balance is positive, "Use Coral Wallet" will automatically be ticked at the payment method selection stage with the amount of available bonuses.

If you do not want to pay with bonuses, untick this box, choose any convenient payment method and proceed with your order.

Important!
The percentage of bonus usage may be different for each country!

To pay for part or all of your group order, transfer funds from your bonus account to your personal account. Any member of a group order can transfer the funds to the member from whose account such order will be placed.

Please note that after the transfer, the bonuses will only be available for placing an order in the online shop.